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Contact Us

 

Get in touch with us!

Frequently Asked Questions

Besides the contact form, how else can I reach you?

You may reach us through these following details:

Mobile: (+63) 9177993001

Social Media: Facebook and Instagram

Email: sales@pukawcoffeeph.com

What payment methods do you accept?

We accept Credit/Debit Card and GCash payments via PayMongo. We also accept Cash On Delivery (COD) via LBC and installments via TendoPay.

What happens if my items were lost or damaged?

We take careful measures to secure your orders from us. Our shipment process consists of 3 steps:

Preparation

We will make sure to inspect your items carefully for physical damages and send you the actual photos of your orders (except for items that are boxed and sealed). 

Delivery

Fragile items are provided with standard protection for impacts and an extra wrap to avoid abrasions. We will make sure that your items are turned over to the courier in good and secured condition.

The actual value of your order shall be declared to the courier for insurance in cases of loss or damage during the delivery. This is an extra measure to give you peace of mind.

Usage

We will do our best to inspect your orders visually but if product issues arise, our contact channels are open to hear your statement and we'll be happy to work it out with you. Product misuse is another story.


For more information please visit our policies below.

What if I'm not happy with my order or experience?

We are more than willing to provide you with product information and recommendations to make sure that you’ll buy what you’re really looking for.

We are on retail business so a change of mind can't be a reason for a return or refund. Please don't hesitate to contact us for any dissatisfaction. Our channels are open to receive suggestions, complaints, and commendations. Send us a message at our Facebook or Instagram, or email us at sales@pukawcoffeeph.com.